I've gotten a lot of hits on this blog from people searching for "Samsung SC-MX20 broken" or "how to fix Samsung SC-MX20" and variations on that theme.
The problem is, I don't have an answer to that because it's not a question that can be answered.
I know that the nature of web search kind of forces one to be extremely vague to get an answer that is even in the ballpark of what you are looking for. But those searches led them to this site and I really want to help if I can.
So, is your Samsung SC-MX20 broken? Or are you just experiencing the same defects the rest of us are dealing with? Or is it just something annoying?
If your camera is missing parts, or is in some other way physically damaged, it's broken. Contact Samsung for repair. And if you are searching for someone besides Samsung who can repair it, you won't find anyone. You might find some local guy - a Luis' Fix-It-Shop, that might be willing to give it a try, but there are no "authorized Samsung Repair" places besides Samsung itself.
If you battery is charged and you camera won't turn on, it's broken.
If the battery won't charge, you might try getting another battery. Make sure you get one from Samsung, others aren't designed to be a perfect match.
If your camera starts but the internal software isn't working right, it's broken.
If you camera starts and seems to be working right but no files are saved to the memory card, it
might be broken. It's also possible your memory card is defective. (Oh, and you do need a memory card. In spite of some specs you might see around the 'net, the SC-MX20 does not have internal memory. ) Consult the manual to be sure you are properly recording, then try a new memory card. And make sure you have the RIGHT KIND of memory card. You need an
SDHC card, not just
SD.
If you take the card out of the camera and put it in your computer and the computer won't read the card, make sure your computer has the right kind of card reader. You need an SDHC card for the camer, you need an SDHC reader on your computer. Just because it fits in the slot doesn't mean it's the right kind of reader. Try using the supplied cord that came with your camera and use the camera as the card reader to see if the files are intact.
If your camera does record, but the files are somehow distorted or blank or missing audio or missing video or any other combination of similar problems, there is any combination of things that could be wrong. At this point, it's a matter of going through a long list of trouble shooting steps to rule out a camera problem or a user problem. I don't have the time to post that list here, and whatever I write won't be all inclusive. However, the first step would be to reset your camera to factory settings. Go through your camera settings and you'll find the option to do it. After that, there's too many other things that could be wrong to list any one fix. Try different lighting conditions, try different locations, try and try and try. If you are convinced that there are no environmental conditions that could be causing the problem, then it's probably broken.
However, before you give up, try leaving a message here. If you didn't find what you were looking for in this post or elsewhere on this blog, then leave a comment and ASK. Just because I haven't thought to write about it doesn't mean I don't have an answer. You came to this blog looking for something, what is it?
Now, if we're talking about the widescreen issue or the interlacing or the fact that it records in MP4 files that won't work Movie Maker or other problems like that, then you are dealing with defects, not broken-ness.